South Sector Access Map for Customers with Disabilities

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    Access for Customers with Disabilities

    All Metra diesel trains have at least one fully accessible railcar. These cars are equipped with a wheelchair lift, an accessible area and scrolling LED signs that convey information for deaf/hard of hearing passengers. On the Metra Electric Line, all railcars are accessible.

    • Of Metra’s 242 stations, more than 80 percent are fully or partially accessible. This represents 96% of all Metra’s systemwide boardings.
    • At all downtown terminals, there is audible departure and track location information to assist blind and visually impaired passengers. There is automatic audible stop calling on all trains and audible train arrival announcements at all outlying stations.
    • Customers with mobility devices and service animals are welcome on all Metra lines.

    Metra station staff and on-board personnel are trained to provide helpful, courteous service to customers with disabilities.

    Station Designations

    Accessible stations meet all standards related to full accessibility. This includes ramps, elevators, signage, restrooms and tactile edge on platforms.

    Partially Accessible Stations meet most accessibility standards. Customers with mobility devices will be able to access platforms and board their trains at these stations.

    Non-Accessible Stations are usually elevated and only have stairs to reach the platforms. They are not modified with elevators or ramps.

    Passenger Services
    312-322-6777
    Weekdays 8 a.m. to 5 p.m.
    Elevator Status Hotline
    312-322-6925

    Regional Transportation Authority

    • RTA Headquarters: 175 W. Jackson Blvd, Suite 1650, Chicago, IL 60014 312-913-3200
    • RTA Travel Information Center: 836-7000 Monday through Saturday, 6 a.m. to 7 p.m. (Any local area code)
    • RTA Customer Service: Reduced Fare and Ride Free Programs: 312-913-3110
    • Mobility Services Helpline (ADA Paratransit Certification Program and Travel Training Program): 312-663-4357

    CTA

    To access CTA schedules, maps, get Ventra information, read about CTA news, make comments and even order gifts, visit transitchicago.com.

    Pace

    Most Pace bus routes connect with Metra and CTA service. For schedules and fares, visit PaceBus.com or call 847-364-PACE (7223).

    Heritage Corridor

    Chicago Union Station to Joliet

    • A: Fully Accessible
    • P: Partially Accessible
    • N: Not Accessible

    On the Heritage Corridor, the inbound trains to Chicago usually board on the south platforms and the outbound trains to Joliet stop on the north platforms. The only ticket agents for this line are at Chicago Union Station and Joliet. The Heritage Corridor does not run on weekends or holidays.

    • Chicago Union Station: A
    • Summit: A
    • Willow Springs: A 
    • Lemont: A
    • Romeoville: A 
    • Lockport: A
    • Joliet: A

    Southwest Service

    Chicago Union Station to Manhattan

    • A: Fully Accessible
    • P: Partially Accessible
    • N: Not Accessible

    As a general rule, inbound trains to Chicago board on the south platforms and the outbound trains toward Manhattan stop on the north platforms. The only ticket agents for this line are at Chicago Union Station and 153rd St (Orland Park). The SouthWest Service does not operate on weekends or holidays.

    • Chicago Union Station: A
    • Wrightwood: A
    • Ashburn: A
    • Oak Lawn: A
    • Chicago Ridge: A
    • Worth: A
    • Palos Heights: A
    •  Palos Park: A
    • Orland Park-143rd Street: A
    • Orland Park-53rd Street: A
    • Orland Park-179th Street: A
    • Laraway Road-New Lenox: A
    • Manhattan: A

    Rock Island Line

    LaSalle Street Station to Joliet

    • A: Fully Accessible
    • P: Partially Accessible
    • N: Not Accessible

    Monday through Friday, the Rock Island District uses the longer east platforms to accommodate the large volume of riders for both the morning and evening rush hours. Inbound passengers travelling to Chicago board on the east platforms up until the 12:30 pm train departure from LaSalle Street. After this, the same east platforms become the outbound platforms toward Joliet for the duration of the day. After 12:30 pm, the west platforms become the inbound (to Chicago) platforms. On weekends and holidays, the east platforms board inbound passengers and the west platforms are used for outbound traffic. Customers should be aware that in non peak periods (9 am to 3 pm and 7 pm to 1 am on weekdays) and on weekends, there can be substantial freight traffic. Announcements will indicate all platform changes. The Blue Island Vermont Street Station is the transfer point for accessing Metra Electric trains.

    • La Salle Street: A
    • 35th-Lou Jones: A
    • Gresham: N
    • 95th Street-Longwood: P 
    • 103rd Street-Washington Heights: A
    • Brainerd: A
    • 91st Street-Beverly Hills: P 
    • 95th Street-Beverly Hills: A 
    • 99th Street-Beverly Hills: A
    • 103rd Street-Beverly Hills: A
    • 107th Street--Beverly Hills: P 
    • 111th Street-Morgan Park: A
    • 115th Street-Morgan Park: P
    • 119th Street: P
    • 123rd Street: N
    • Prairie Street: N
    • Blue Island-Vermont Street: A
    • Robbins: A
    • Midlothian: A
    • Oak Forest: A
    • Tinley Park: A
    • Tinley Park-80th Ave: A
    • Hickory Creek-Mokena: A
    • Mokena-Front St: A
    • New Lenox: A
    • Joliet: A

    Metra Electric Line

    Millennium Station to University Park

    • A: Fully Accessible
    • P: Partially Accessible
    • N: Not Accessible

    On the Metra Electric, platforms are at the same level as the floor of the railcars. These platform structures are elevated in excess of six feet above the ground. It is almost entirely a single platform system with tracks on either side of the platform. The warming houses are located in the middle of this central structure. In Hyde Park (51st  through 57th), there is an inbound and an outbound platform with the two tracks in the middle. Millennium Station and Van Buren Station are the only locations that have ticket agents. The 57th, 63rd and 67th stations are the transfer points off the mainline to transfer to the South Chicago Branch. The Kensington stop on the mainline is the transfer point for accessing the Blue Island Branch. Monday through Saturday, after 8 pm, both the South Chicago and Blue Island Branches loop from the mainline transfer points to their terminal stations for the duration of the day. The Blue Island Station on the Blue Island Branch is a transfer point for accessing Rock Island Line trains. The Blue Island Branch does not operate on Saturdays or Sundays.

    • Millennium/South Water Station: A
    • Van Buren: A
    • 11th Place Museum Campus: A
    • 18th Street: N
    • McCormick Place: A
    • 27th Street: N
    • 47th Street-Kenwood: N
    • 51st, 53rd Streets-Hyde Park: A
    • 55th, 56th, 57th Streets-Hyde Park: A
    • 59th Street-University of Chicago: N
    • 63rd Street: N
    • 75th Street-Grand Crossing: N
    • 79th Street-Chatham: N
    • 83rd Street-Avalon Park: N
    • 87th Street-Woodruff: N
    • 91st Street-Chesterfield: N
    • 95th Street-Chicago State University: N
    • 103rd Street-Rosemoor: N
    • 107th Street: N
    • 111th Street-Pullman: N
    • Kensington-115th Street: A
    • Riverdale: N
    • Ivanhoe: A
    • 147th Street-Sibley: N 
    • Harvey: A
    • Hazel Crest: A
    • Calumet: A
    • Homewood: A
    • Flossmoor: A
    • Olympia Fields: N
    • 211th Street-Lincoln Highway: A
    • Matteson: N
    • Richton Park: A
    • University Park: A

    South Chicago Branch

    • Stony Island: A
    • Bryn Mawr: A
    • South Shore: A
    • Windsor Park: A 
    • Cheltenham-79th Street: A
    • 83rd Street: A
    • 87th Street: A
    • 93rd Street-South Chicago: A

    Blue Island Branch

    • State Street: N
    • Stewart Ridge: N
    • West Pullman: N
    • Racine Avenue: N
    • Ashland Avenue: N
    • Burr Oak: N
    • Blue Island: A